Owner Frequently Asked Questions
Are you a property owner in Honolulu, Hawaii or its surrounding areas? If so, AVATINA may be the perfect partner for you.
At AVATINA, we specialize in managing residential properties, including single-family homes, multi-family properties, condos and apartment buildings to provide you with true peace of mind. Self-managing rentals across the island of O‘ahu isn’t always easy. That’s why AVATINA is here to support you.
Below, we’re answering some owner frequently asked questions regarding all aspects of Hawaii property management.
If you can’t find your question below, please don’t hesitate to contact us at 808-466-8342 or send us an email at thomas@avatina.com. We’re here for you!
What areas do you serve?
We serve various neighborhoods and communities on the island of O‘ahu, including urban, suburban and coastal areas.
Specifically, we proudly serve Honolulu, Kailua, Kaneohe, Pearl City, Waipahu, Mililani, Ewa Beach, Kapolei, Hawaii Kai, Aiea, Kaka’ako, Waikiki, Manoa, Kahala, Waimanalo, Kaaawa, Lanikai, Ala Moana, Palolo, Aina Haina, Waialae Iki and Portlock.
We are experts in this rental market, allowing us to provide unmatched support for your investment.
What types of properties do you manage?
We specialize in residential properties of all types, including single-family homes, multi-family properties, condominiums and apartment buildings.
Every property type has its own unique challenges – and we know how to address each one effectively.
How do you market properties?
To market properties, we take a multi-channel approach to ensure your home rents quickly. We create professional listings that include high-quality photography, detailed floor plans, immersive 3D virtual walkthroughs, engaging video tours and more to capture the attention of prospective tenants. Then, we place this listing on some of the best platforms, like Zillow, Trulia, HotPads and local listing sites to expand exposure and reduce vacancy periods.
How do you set the right rent for my property?
To set the right rent and attract quality tenants quickly, we perform a thorough comparative market analysis. We also evaluate your property’s unique features, such as its size, amenities, condition, and any upgrades, to determine a competitive rental rate that is profitable.
How do you screen tenants?
Our tenant screening process is thorough, including employment and income verification, credit checks, criminal background screening, eviction history, past rental references and more. We also work with an independent third-party vendor to verify all emotional support and assistance animal documentation to provide liability protection.
How does rent collection work?
Rent collection is streamlined through a secure, mobile-friendly online portal. Through this portal, tenants can make payments from anywhere. And as an owner, you receive your funds promptly and securely to ensure consistent cash flow year-round.
What happens if a tenant fails to pay rent?
Thanks to our thorough tenant screening process, late rent is extremely rare. But in the event that it does occur, we are prepared to protect your income. Our process includes sending follow-up reminders and applying late fees, and if necessary, beginning the legal eviction process.
How do you handle maintenance and repairs?
We ensure that your property stays in excellent condition year-round. Among other things, we handle routine inspections, regular maintenance, repair requests, 24/7 emergency maintenance and more.
Important to note is that we never mark up maintenance costs or add hidden fees, unlike some other property management companies.
Do you provide 24/7 emergency support?
Yes! We know how stressful it can be to receive maintenance emergency calls in the middle of the night or on the weekend. That’s why we handle it for you. Our team is available 24/7 to handle urgent repair requests, ensuring we minimize property damage and tenant disruption.
What kind of financial reporting do you provide?
Our secure online portal gives you 24/7 access to detailed financial statements, monthly performance summaries, year-end tax documents and other important property records.
Simply log in through our website and review your income, expenses and maintenance costs from any device to stay up-to-date on how your investment is performing.
What is your monthly management fee?
Our standard monthly management fee is 10% of collected rent. We also proudly offer a discounted rate of 8% for veterans and owners with multi-unit properties. In many cases, property management fees may be tax deductible as a rental expense, but we recommend verifying eligibility with your accountant.
Do you charge any additional fees beyond your management rate (vacancy, onboarding, advertising, repairs, leasing, renewal fees, etc)?
No, at AVATINA, we don’t believe in additional fees. We don’t charge vacancy fees, onboarding fees, advertising or media hosting fees, professional photography or videography fees, repair markups, tenant placement (renting) fees, lease renewal fees, or hourly oversight charges.
Our pricing is simple and transparent. Everything is included, so you always know exactly what you’re paying with no hidden fees or surprises. Best of all, you don’t pay us anything until we successfully deliver your first rent check.
Do you sell real estate?
Yes! We actively sell real estate and proudly support our clients beyond property management. We aim to build long-term relationships with our owners and assist with all of their real estate needs, whether that’s buying, selling, investing, or growing a portfolio. Our experience in both property management and real estate sales allows us to provide well-rounded guidance and strategic support at every stage.
Why should I hire AVATINA to manage my residential property on O‘ahu?
Owning a property on O‘ahu is complex. Hawaii in general has a unique real estate market and strict landlord-tenant laws that require specialized knowledge. When you hire AVATINA, you can rest assured that your home will be properly maintained year-round and that it will be in full compliance with Hawaii regulations.
Start enjoying passive income without the stress of daily management, and let AVATINA handle all your most important management responsibilities, like marketing, tenant screening, rent collection, maintenance and financial reporting.
How can I get started with AVATINA?
Ready to maximize your return on investment while minimizing your stress? If so, contact us today for a free consultation. Call 808-466-8342 or send us an email at thomas@avatina.com for more!
